🎁 Winter 2026 holidays are now booking, reserve your kit before slots fill
Contact & Support

We'd love to hear from you.

Questions about a kit, a return, a partnership, or just want to say hello? Our team responds within hours, not days.

Send us a message

Fill in the form and we'll get back to you before your next holiday arrives.

Reach us directly

We're a small, passionate team, every message is read by a real person who cares about your celebration.

Response time

Usually within 4 hours, 7 days a week

Support hours

Mon, Fri 8 am, 8 pm ET
Sat, Sun 10 am, 6 pm ET

Partnerships & press

hello@celebrease.com

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Quick answers

Common questions

Check below for instant answers, or send us a note above.

Our support team replies within 4 hours on weekdays and within 8 hours on weekends. For urgent kit issues (delivery, damage) we prioritize same-hour callbacks.
Use your account dashboard to request a pickup. We'll email you a prepaid label and arrange doorstep collection within two business days. Your deposit is refunded within five days of our inspection.
Take a photo and contact us within 48 hours of delivery. We'll send a replacement piece, swap your kit for another holiday, or credit your account, whichever works best for you.
Absolutely. Log into your account and visit the Subscription tab to upgrade, downgrade, or cancel anytime. Changes take effect at your next billing cycle. Need help? We're happy to assist here too.

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