Acceptance of Terms
These Terms of Service and Rental Agreement (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and CeleBrease, Inc. (“CeleBrease,” “we,” “our,” or “us”) governing your access to and use of the CeleBrease website, mobile-optimised web app, and holiday decoration rental subscription service (collectively, the “Service”).
By registering for an account, subscribing to a plan, placing a rental order, or otherwise using the Service, you confirm that you are at least 18 years of age, that you have read and understood these Terms, and that you agree to be bound by them. If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Subscription & Membership
CeleBrease operates as a subscription-based rental service. To rent decoration kits you must hold an active subscription plan. We currently offer three plan tiers, Starter, Premium, and Ultimate, each available on monthly or annual billing cycles.
What your plan includes
- A fixed number of holiday slots per subscription year, the occasions you can decorate under your plan.
- Access to kit tiers at or below your plan tier (e.g., a Premium subscriber may rent Starter or Premium kits).
- Tiered discounts on kit rental prices and optional add ons as specified on the Subscription page.
- Free standard outbound and return shipping on all kit rentals (see Section 6).
What your plan does not include
- Kit rental deposits, these are held separately and refunded on clean return (see Section 5).
- Express shipping upgrades, which are priced separately at checkout.
- Rentals for holidays outside your allocated slots or beyond your plan's kit-tier entitlement.
Subscription benefits are non transferable and may only be used by the account holder. Sharing account credentials to allow third parties to benefit from your subscription is prohibited.
Holiday Slots & Kit Reservations
Upon activating a subscription, your account is credited with the number of holiday slots allocated to your plan for the current subscription year. You may assign each slot to a specific holiday from our catalog at any time.
- Pending slots are unassigned and can be freely reassigned to any available holiday up until you place a rental order for that occasion.
- Reserved slots are confirmed once you complete checkout for a kit. Reserved slots may be cancelled subject to the cancellation policy in Section 8.
- Unused slots at the end of a subscription year do not roll over to the following year unless you are on an annual plan and have not yet completed your full allocation, in that case, unused slots expire at the end of the annual term.
- Kit inventory is limited and allocated on a first-come, first-served basis. Reserving your slot early secures availability for popular holidays.
Rental Period & Returns
Each kit rental is for a fixed term selected at checkout: either 30 days or 60 days. The rental period begins on the date of delivery as confirmed by the carrier tracking update.
Returning your kit
A prepaid return shipping label is included in every kit shipment. To return your kit:
- Repack all items using the original packaging materials provided.
- Affix the prepaid return label to the outside of the box.
- Drop the package at any authorised carrier location by the last day of your rental period.
- Keep your drop-off receipt until your deposit refund is confirmed.
Late returns
If a kit is not dropped off for return by the last day of the rental period, a late fee of $15 per day will be charged to the payment method on file, up to a maximum of 30 additional days. After 30 days of non-return, the kit is considered lost and the full replacement cost is charged per Section 7.
If you need to extend your rental, you may request an extension from your account dashboard up to 3 days before the end of the rental period, subject to inventory availability. Extensions are billed at the applicable daily rate for your kit.
Deposits & Refunds
A refundable security deposit is charged at the time of rental checkout for each kit. The deposit amount is displayed on the kit detail page and at checkout. The deposit is held to cover potential damage to or loss of rental items.
Deposit refund timeline
- Upon return receipt, our fulfilment team inspects the kit within 2 business days.
- If all items are returned in good condition (normal wear and tear accepted), 100% of the deposit is refunded within 5 business days to the original payment method.
- If minor cleaning or reconditioning is required, a cleaning fee of up to $25 may be deducted before refund.
- If items sustain major damage (breakage, staining, structural damage), we will deduct the cost to repair or replace the affected items, up to 90% of the replacement cost per item. The total deduction shall never exceed the deposit amount held.
- If items are lost or not returned, we will charge the full replacement cost of those items, which may exceed the deposit; any amount above the deposit will be charged to the payment method on file (see Section 7).
Deposit refunds are processed automatically. If you believe an assessment is incorrect, you may dispute it within 14 days of the refund notice by contacting support@celebrease.com. We will review photographs taken at intake and respond within 5 business days.
Shipping
CeleBrease includes free standard outbound delivery and free return shipping on all kit rentals. Shipping is available to the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.
| Shipping option | Estimated transit | Cost |
|---|---|---|
| Standard (outbound) | 5, 7 business days | Free |
| Express (outbound) | 2, 3 business days | $25 per shipment |
| Standard return | Prepaid label included | Free |
Shipping times are estimates and not guaranteed. CeleBrease is not liable for carrier delays beyond our control, including weather events, holidays, or carrier disruptions. We will provide tracking information by email once your kit ships.
You are responsible for ensuring your delivery address is accurate. Redelivery or address-correction fees charged by the carrier may be passed to you. If a kit is returned to us undeliverable, we will contact you to arrange re-shipment at the standard rate.
Damage, Loss & Liability
All rental items remain the property of CeleBrease at all times. From the moment a kit is delivered to your address until it is received back at our fulfilment centre, you are responsible for its safekeeping.
Your responsibilities
- Use rental items only for their intended decorative purpose in a private residential or commercial setting.
- Do not alter, paint, glue, or permanently modify any rental item.
- Keep items away from fire hazards, excessive moisture, and pets that may cause damage.
- Repack items carefully using the original packaging; do not discard packaging materials.
Damage assessment
Our team photographs and inspects every kit at fulfilment before shipment and again upon return. These records are used to assess damage fairly. We distinguish between:
- Normal wear and tear, minor scuffs or surface dust incidental to normal decorative use. No charge.
- Damage requiring repair or cleaning, staining, broken components, missing hardware. Charged at cost of repair, deducted from deposit.
- Total loss, items destroyed beyond repair or not returned. Charged at full replacement cost, which may exceed your deposit. Excess charges are billed to the payment method on file.
CeleBrease is not liable for personal injury, property damage, or any consequential losses arising from your use of rental items. You use all rental items at your own risk.
Cancellation & Skipping Holidays
Skipping a holiday
You may skip an upcoming rental, cancelling your kit reservation for a specific holiday, at no charge, provided you do so at least 14 days before the scheduled ship date for that rental. Skipped slots are returned to a Pending state and can be reassigned to a different holiday in the same subscription year.
Cancellations made fewer than 14 days but more than 3 days before the scheduled ship date will incur a $25 restocking fee, deducted from your next billing cycle. Cancellations within 3 days of the scheduled ship date are not permitted once the kit has entered the packing stage; you may return the kit immediately upon delivery at your expense, and the standard return inspection and deposit refund process will apply.
Cancelling your subscription
You may cancel your subscription at any time from your account dashboard. Upon cancellation:
- Your subscription remains active until the end of the current billing period. No partial-period refunds are issued.
- Any active kit rentals must be returned by the original rental end date. Normal late fees apply.
- Pending holiday slots expire at the end of the billing period and are not refunded.
- Deposits for active rentals are refunded per the standard process after kit inspection.
Billing & Auto-Renewal
Subscription fees are billed in advance on a recurring basis, monthly or annually depending on your chosen billing cycle. All prices are in U.S. dollars and are exclusive of applicable sales tax, which is calculated and displayed at checkout.
- Your subscription auto-renews on the same day of each billing cycle. By subscribing you authorise CeleBrease to charge your payment method automatically at each renewal.
- You will receive an email reminder at least 7 days before an annual renewal and 3 days before a monthly renewal.
- Kit rental charges (including deposits and any express shipping fees) are billed separately at checkout and do not form part of the subscription fee.
- If a payment fails, we will retry your card up to three times over 7 days. If payment cannot be collected, your subscription will be suspended and active rental orders may be placed on hold.
- Price changes to subscription plans take effect at the next renewal after 30 days' written notice. You may cancel before the new price takes effect if you do not agree.
All payments are processed securely through Stripe. CeleBrease does not store your full payment card details. By providing a payment method you represent that you are authorised to use it.
Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Provide false information when creating an account, placing an order, or submitting a damage dispute.
- Use the Service to rent items for commercial resale, subletting, or staging for property listings without our prior written consent.
- Tamper with, reverse-engineer, or attempt to circumvent any security or access control feature of the website or Service.
- Submit fraudulent reviews or manipulate the review system.
- Use automated tools, scrapers, or bots to access the Service in a manner that degrades performance for other users.
- Harass, threaten, or abuse CeleBrease staff, fulfilment partners, or other customers.
We reserve the right to suspend or permanently terminate accounts that violate these terms, with or without prior notice, and to pursue any legal remedies available to us. Account termination does not relieve you of outstanding financial obligations including unreturned kit charges and unpaid subscription fees.
Limitation of Liability
To the fullest extent permitted by applicable law, CeleBrease and its officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with:
- Your use of or inability to use the Service.
- Damage to your property caused by rental items, except to the extent such damage results directly from our negligence.
- Delays in delivery or return transit caused by third party carriers.
- Unauthorized access to or alteration of your account or data.
In any event, CeleBrease's total cumulative liability to you for all claims arising from or related to the Service shall not exceed the greater of (a) the total subscription fees you paid in the 12 months preceding the claim, or (b) $200.
The Service and all rental items are provided “as is” and “as available.” We make no warranty, express or implied, that the Service will be uninterrupted, error-free, or that rental items will be free from defects beyond what is disclosed on the kit detail page.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute not resolved through our support process shall be subject to binding arbitration in accordance with the American Arbitration Association's Consumer Arbitration Rules, or, where arbitration is unavailable, the exclusive jurisdiction of the state and federal courts of Delaware.
Contact
If you have questions about these Terms, your rental, a damage dispute, or your subscription, our team is here to help:
- General support & rental questions: support@celebrease.com
- Legal & compliance inquiries: legal@celebrease.com
- Damage disputes: support@celebrease.com, include your order number and photographs.
- Response time: We respond to all inquiries within 2 business days. Urgent rental-related issues are prioritised.
- Mailing address: CeleBrease, Inc. · Legal Department · [Address on file at launch]