Your questions, answered.

Your subscription grants you a set number of holiday slots per year, 3 slots on Starter, 6 on Premium, and unlimited on Ultimate. Each slot lets you rent one curated kit for one holiday. Your plan also includes free shipping both ways, a refundable deposit on every kit, and access to seasonal add on extras.

Yes. You can upgrade or downgrade your plan at any time from your account dashboard. Upgrades take effect immediately and you'll be prorated for the difference. Downgrades apply at the start of your next billing cycle. Any unused holiday slots from your current plan carry forward when you upgrade.

You choose at checkout. Monthly billing charges each month and can be cancelled with 30 days notice. Yearly billing is charged once annually and saves you up to 20%. Yearly subscribers also get priority kit selection for high-demand holidays like Christmas and Diwali before monthly subscribers.

Unused slots never expire. They roll forward automatically into your next subscription year. If you cancel your subscription, you have 90 days to use any banked slots before they expire.

Absolutely, no penalties, no fine print. Cancel anytime from your account dashboard. Monthly plans deactivate at the end of your current billing period. Yearly plans are non-refundable once billed, but you retain full access and all holiday slots for the remainder of the year.

Yes. Purchase a 3-, 6-, or 12-month gift subscription from your account or the checkout page. The recipient gets a personalized email with instructions to activate their plan, they pick their own holidays and kit tiers. Gift subscriptions are perfect for new homeowners, hosts, and anyone who loves a beautifully dressed home.

Each kit contains 10-25 hand-selected décor pieces curated by our in-house design team for one specific holiday. You'll also find a styling card with room-by-room placement guidance and a pre-paid return shipping label. Starter kits focus on signature pieces; Premium and Ultimate kits add statement lighting, textiles, and seasonal accents.

Rental periods are 30 or 60 days depending on the kit tier you choose. Your rental period starts on the delivery date, not the ship date. We send reminder emails 7 days and 3 days before your return date so there are never any surprises.

Yes. From your account dashboard, you can extend by 7, 14, or 30 days at a prorated daily rate based on your kit's original rental price. Extensions must be requested at least 48 hours before your original return date to guarantee availability. Extensions are billed immediately on confirmation.

Contact us within 48 hours of delivery. We'll send a swap for a different holiday kit, issue a full account credit, or, in rare cases, arrange a replacement if stock is available. We want every holiday to feel exactly right.

Yes. You can skip any upcoming holiday from your account dashboard up to 14 days before the rental start date. The slot rolls forward to next year, no holiday is ever lost from your plan. Within 14 days of the start date, skipping is possible but the slot will be used.

All kits use non-toxic finishes and materials tested for durability. Fragile or small items are clearly labelled in the packing list. For homes with small children or curious pets, use the "Kid-Friendly" filter in the catalog, these kits exclude breakables and use soft, durable materials throughout.

The deposit amount varies by kit tier, typically $40 for Starter, $65 for Premium, and $90 for Ultimate. It is charged at checkout when you reserve your kit, separate from your rental fee. The deposit is held securely and refunded in full once we receive your kit back in good condition.

We inspect the kit within 24 hours of receiving it. If everything looks good, your deposit is released within 5 business days to the original payment method. You'll receive an email confirmation the moment we initiate the refund. Normal wear and tear is always covered, only deliberate or severe damage affects your refund.

Normal wear includes minor scuffs, light dust, and small scratches consistent with careful home use, fully covered, no deduction. Damage includes broken pieces, missing items, staining from spills, or fire/heat damage. We photograph every kit before and after each rental so assessments are always fair and documented.

Accidents happen. Our deposit protection covers up to 90% of the replacement cost for accidental damage. You will never owe more than your original deposit amount. Report any breakage before returning the kit using the "Report Damage" button in your account, early reporting typically results in a higher refund.

Simply repack the kit using the original packaging and boxes (which are designed for safe reuse), attach the pre-paid return label included in your shipment, and drop it off at any UPS or FedEx location, or schedule a free doorstep pickup from your account dashboard. That's it.

Late returns accrue a daily overdue fee at the prorated rate of your kit rental. We send 3 reminder emails before your return date. If life gets complicated, contact us, we are always willing to grant a short grace period when you reach out in advance.

Yes, standard shipping both ways is free on every kit rental, regardless of plan tier or location. Your kit ships in a branded, reusable protective box. A pre-paid return label is always included inside. We currently ship to all 48 contiguous U.S. states.

Standard delivery takes 3, 5 business days. If you want it faster, Express shipping ($15 upgrade) delivers in 1, 2 business days. For time-sensitive holidays, we recommend booking your kit at least 10 days before the holiday to allow buffer time. You'll get a tracking link the moment your kit ships.

Yes, as long as your kit has not yet shipped. Go to your account dashboard, find the active order, and update the delivery address. Once the kit ships, address changes must be handled directly through the carrier using the tracking number we provide.

Take photos immediately and contact us within 48 hours of delivery. We will ship a replacement kit at no charge and arrange collection of the damaged shipment, you will not be charged for any transit damage or asked to return items that arrived broken.

Not yet. We currently serve the 48 contiguous U.S. states. Alaska, Hawaii, U.S. territories, and international addresses are not available at this time. We are actively working to expand coverage, join the waitlist on our contact page to be notified when your region opens.

Head to the Sign Up page and create an account using your email or Google. Once your email is verified, you can browse kits, choose a subscription plan, and book your first holiday. The whole setup takes under 3 minutes.

Yes. You can save multiple delivery addresses in your account settings, useful for sending kits to a second home, a family member, or a vacation rental. Select the address you want at checkout. Each kit can ship to a different address.

Go to Account → Billing in your dashboard. You can add, remove, or set a default card at any time. Changes take effect immediately for new purchases. Subscriptions will use the updated card at the next billing date.

Your full order history, current active rentals, return deadlines, and deposit statuses are all in your account under the Orders tab. You can also request extensions, initiate returns, or report issues directly from each order detail page.

From Account → Subscription, you'll see your current holiday slots. Any slot marked as Pending (not yet reserved or shipped) can be reassigned to a different holiday with a single click. Slots that have already shipped or are actively rented cannot be changed until that rental is completed and returned.

You can request account deletion from Account → Settings → Privacy. Accounts can only be deleted once all active rentals are returned and any outstanding deposits or balances are resolved. After deletion, your data is removed from our systems within 30 days in accordance with our privacy policy.