Return & Deposit Policy

1Overview

At CeleBrease, every kit is professionally cleaned, inspected, and photographed before it ships to you. Our deposit system is designed to be fair and transparent: you know exactly what you paid, exactly what condition standards apply, and exactly when your money comes back. This policy covers all CeleBrease holiday kit rentals, add on items, and accessories included in your order.

This policy forms part of your Rental Agreement. By accepting delivery of a CeleBrease kit, you agree to the return and deposit terms described here.

2Return Window & Process

Your rental period begins on the confirmed delivery date and ends on the date shown in your order confirmation. Two rental durations are available at booking:

How to initiate a return

1. Log in to your account and go to Orders → Request Return. You can do this any time during your rental window, you do not need to wait until the last day.
2. Select the items you are returning. If you are returning the full kit, select “Return entire order.”
3. Download or print your prepaid return label from the confirmation screen. It is also emailed to you automatically.
4. Pack items securely in the original packaging or comparable protective wrapping. Loose items should be individually wrapped to prevent transit damage.
5. Drop off the sealed package at any compatible carrier location (UPS, FedEx, or USPS depending on your label) within 48 hours of initiating the return.

3Prepaid Return Labels & Pickup

Every CeleBrease rental includes one complimentary prepaid return label. You never pay return shipping on a standard return, it is included in your rental fee.

• Label generation: Labels are created automatically when you initiate a return through your account dashboard. They are valid for 10 days from the date of generation.
• Carrier: We match the carrier to your region for fastest transit, typically UPS for residential addresses and FedEx for business addresses. Your label will specify the carrier clearly.
• Scheduled pickup: If dropping off at a carrier location is inconvenient, you may request a free home pickup by selecting “Schedule Pickup” after generating your label. Pickups are available Monday, Saturday, 8 AM, 8 PM, and can be booked up to 5 days in advance.
• Replacement labels: If your label is lost or expires before use, log in to your order and select “Reissue Label.” One replacement is provided at no charge; subsequent replacements are $4 each.
• Oversized kits: Ultimate-tier kits shipping to addresses without standard carrier access may require freight pickup. We will arrange this at no additional cost and contact you 7 days before your return deadline.

All return shipments are tracked in real time. You will receive an email when the carrier scans your package, when it arrives at our facility, and when the inspection is complete.

4Deposit Refund Timeline

Your deposit is held in full when your order is placed and is refunded, in full or in part, depending on item condition, after our inspection team reviews the returned kit.

Refunds are issued to the original payment method. If your card has been replaced or cancelled, contact us at returns@celebrease.com before initiating your return so we can update your payment details.

5Condition Standards

We inspect every returned item against the same four-point scale used when the kit was packed for your order. Our inspection team photographs any deviations and includes them in your inspection report. The four condition ratings are:

We pre-photograph every item at our facility before shipping. If a return inspection reveals damage, we compare departure photos against return photos to ensure claims are fair and evidence-based. You may request our departure photographs at any time by contacting returns@celebrease.com.

6Damage & Replacement Charges

Damage charges are calculated per item and are always proportional, we do not charge replacement value for items that can be professionally restored. Our charge structure:

• Restoration cleaning: $15, $45 per item, depending on the extent of cleaning required. Applied for “Worn” rated items where standard cleaning is insufficient.
• Component replacement: Cost of the specific damaged component (e.g., a broken ornament holder, a snapped garland clip), not the full kit. Itemised in your inspection report.
• Full item replacement: Applied only when an item is rated “Damaged / Non Restorable.” Charged at up to 90% of that item's listed wholesale replacement value.

Dispute process

If you disagree with an inspection finding, you have 7 days from receipt of your inspection report to submit a dispute by emailing returns@celebrease.comwith the subject line “Inspection Dispute, [Order #].” Please include any photos you took upon delivery or during the rental period. A senior inspector will review the dispute within 3 business days and issue a revised finding. Dispute outcomes are final.

Items exempt from damage charges

• Candles, consumable items, and single use decorations marked as “keep after use” in your packing slip.
• Items pre noted as having minor cosmetic wear in your departure inspection report (already reflected in their condition rating at shipment).
• Packaging material, boxes, tissue, and wrapping paper are expected to show wear and are not charged.

7Lost or Unreturned Kits

If a kit is not returned within the late return window (14 days past your rental deadline) and we have received no communication from you, it is classified as unreturned. We understand that life happens, if you need more time, contact us before your deadline and we will do our best to accommodate.

• Late return fees: $12 per day per order, beginning the day after your rental deadline, for up to 14 days. These fees are charged to the payment method on file.
• Unreturned kit charge: After 14 days without return or contact, your full deposit is forfeited and a kit replacement charge of up to 150% of the deposit may be applied to recover the replacement cost of non-returnable items.
• Carrier loss in transit: If a carrier loses your return shipment after you have a valid scan confirmation, you are not liable. File a claim with us within 5 business days of the expected delivery window and we will pursue the claim with the carrier on your behalf. Your deposit will be refunded in full while the claim is being processed.
• Theft or force majeure: If your kit is stolen or damaged due to a natural disaster, contact us with documentation (e.g., a police report or insurance claim) and we will review your case individually. CeleBrease reserves the right to waive or reduce charges at its discretion.

8Contact

Our returns team is here to make the process smooth. Whether you need a replacement label, want to extend your rental, or have a question about a deposit deduction, reach out:

• Email (preferred): returns@celebrease.com, responses within 1 business day.
• Live chat: Available in your account dashboard, Monday, Friday 9 AM, 6 PM ET.
• Inspection disputes: Email returns@celebrease.com with subject “Inspection Dispute, [Order #]” within 7 days of your inspection report.
• Mailing address: CeleBrease, Inc. · Returns Team · [Address on file at launch]